Frequently Asked Questions
Everything you need to know about your Engravd experience.
How long does shipping take for custom orders?
Since each piece is uniquely crafted, please allow 3-5 business days for production. Once shipped, standard delivery typically takes 5-7 business days depending on your location.
Can I return a personalized item?
Because personalized items are made specifically for you, we cannot accept returns unless the product arrives damaged or contains a manufacturing error. Please double-check your custom text before ordering.
What materials do you use for your jewelry?
We use premium, hypoallergenic materials including 316L stainless steel, 18K gold plating, and sterling silver to ensure durability and a long-lasting shine.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.